Night by Elie Wiesel and Hiroshima by John Hersey - 661 Words

Often, we find ourselves facing dramatic and even traumatic events in our lives that force us to re-think and redefine ourselves. These extraordinary circumstances test the human limits and push us into making life altering decisions. It is at times like these that the humanity in us, our personalities, either fall apart leaving us nothing but a hollow shell, or transforms into a stronger, evolved form gleaming with compassion and self sacrifice. Night written by Elie Wiesel and Hiroshima written by John Hersey portray how every day life might un-expectantly change, how frail life really is, and how these unexpected changes test what is inside us. Both books tell the tale of how lives of civilians were interrupted by the events of World War II, what tragedies these people had to undergo, and how the horrific circumstances of war were sometimes able to bring out the best in ordinary people. In the book Hiroshima the author illustrates this city’s most tragic point in history as well as its residence’s lives before, during, and after the horrific drop of the atomic bomb. The pain of over one hundred thousand lives were compressed and expressed through six different stories told by this reporter. The extreme range of direction their lives take can be seen by the contrasting examples between Miss Toshiko Sasaki and Dr. Masakazu Fuji. Toshiko Sasaki began as a clerk before the bombing happened; she was deeply into her family and even had a fiancà ©. On August 6th of 1945 the bomb

Depression and Anxiety in Teens - 777 Words

Data gathered from responses to a popular personality test called the Minnesota Multiphasic Personality Inventory, or MMPI for short, and analyzed by researchers from five different universities shows that there is as many as five times the number of teenagers suffering from anxiety and depression as there were in the early twentieth century. The exact cause of the sharp incline in identified mental disorders amongst our youth is still yet unknown. In order to curtail the escalating numbers we must identify the underlying issues that result in these troubling mindsets. Today, it is less of a social stigma to announce and therefore to seek treatment for a mental disorder. The advances in the past century that stemmed from in-depth†¦show more content†¦Another point to keep in mind would be the nurture side of nature vs. nurture. A lot of parents today are over the age of 40 and have lived through at least one war in their lifetime. War is a sickness ridden with pain and loss both mental and physical, often devastating families when a loved one is taken away. Thousands upon thousands have lost their lives to natural disasters in the past ten years, but these numbers can never â€Å"hold a candle to† the number of lives lost from war in this last century alone. Terrorism is not a new threat, but still an ever-present one. Even this week we are encroaching on the tenth anniversary of 9/11. Divorce rates have doubled in the past thirty years which also may be a cause for trauma. The average American household moves once every five years, which can be a very stressful process. A lot of American families are also in debt, raising money issues and questions about security in the future. College isn’t guaranteed, and a teenager may feel as if he or she is a burden on the family if they let their parents finance their college education. This raises a question of personal responsibility. During your teenage years you typically have your first job, your first car, and your first apartment or living situation away from the home. As theShow MoreRelatedHow Social Media Can Help Teens Suffering From Depression And Anxiety992 Words   |  4 Pagesfrom mental health problems are seeking out interactions with others online because they feel isolated or alone†, as one of the paper’s authors told the Huffington Post. So if that’s the case, maybe social media can actually help teens suffering from depression and anxiety. Dr. Melinda Ring wrote an article for CNN explaining that her teenage son had been going through some hard times with a mood disorder and found solace in his interactions on social media. He focused his Instagram account on positivityRead MoreCauses of Teenage Depression1538 Words   |  7 Pagesbooklet or website or whatever they list depression among the side effects of cancer. But, in f act, depression is not a side effect of cancer. Depression is a side effect of death (â€Å"The Only Thing Worse†).† Occasional bad moods or acting out is to be expected, but depression is something different. Depression can destroy the very essence of a teenager’s personality, causing an overwhelming sense of sadness, despair, or anger (â€Å"A Guide for Parents†). The depression rate in the teen’s generation is risingRead MoreThe Glamorization of Mental Illness Among Teenagers1652 Words   |  7 Pagesgeared towards teens and adolescents, it takes but a few minutes to encounter a post that glorifies a disturbed mind. However, being mentally disturbed does not make a person beautiful. Many teens and adolescents believe that fabricating and self-diagnosing certain mental illnesses are a way to gain peer acceptance and to stand apart from the crowd. Although this belief may seem harmless, the glamorization of mental illnesses can create severe ph ysical and emotional problems for teens. The most commonRead MoreSome Of The Effects That Peer-Pressure Have On Teens1176 Words   |  5 PagesPeer-Pressure Have On Teens Teens are effected in so many ways by peer pressure is social pressure by member of ones peer group to take a certain action, adopt certain values, or other wise conform in order to be accepted. Peer pressure effect different teens in different ways. Teen are often being pressured into using drugs, having sex, drinking and bullying, the list goes on. When the peer pressure becomes overwhelming teens suffer great effects such social anxiety, depression some even result toRead MoreTeachers, Counselors, And Even Parents Seem To Think That1403 Words   |  6 Pagesfor, apply, and attend college is one of the many and main factors of stress on teens nowadays. Many studies have been conducted some of which have been done by The University of New York, The American Psychological Association, and The Understood Team to figure out why teenagers are so stressed out. Along with causes of stress, there is physical and mental afteraffects of it such as, anxiety, mood swings, depression, schizop hrenia and bipolar disorder. Though, with every problem there is alwaysRead MoreWhat ´s Teen Anxiety?817 Words   |  4 PagesAnxiety has a main definition; a feeling of worry, nervousness, or unease. Although, it has its single definition, each person diagnosed with anxiety has different symptoms. With that, some have more severe cases of the actual diagnosis. It has been noted that anxiety has had an increase in teens recently. In the last 30 years, the statistics for anxiety in fifteen to sixteen year olds have doubled for both girls and boys (â€Å"Increased Levels of Anxiety†¦Ã¢â‚¬  1). It is said, â€Å"in societal moments like theRead MoreSymptoms And Symptoms Of Anxiety And Depression Essay903 Words   |  4 PagesAnxiety and depression are treatable, but 80% of kids with a diagnosable anxiety disorder and 60% of kids with diagnosable depression are not getting treatment, according to the 2015 Child Mind Institute Children’s Mental Health Report (Children and Teens. (2010). Many children have anxiety and it does not need to be treated, while there are some children that have severe anxiety over almost anything and needs to be managed by medication. Some children when they are younger may experience socialRead MoreTaking a Look at Teenage Depression1434 Words   |  6 PagesDepression: severe despondency and dejection typically felt over a period of time and accompanied by feelings of hopelessness and inadequacy. Depression: a debilitating mental and physical disorder. Depression: an illness that has an uncountable amount of treatments within reach of anyone who suffers, yet in the US alone over 2000 children between the age of 10 and 19 completed in ending their life (National Alliance on Mental Illness). As Kevin Breel speaks about his struggle with trying to allowRead MoreEssay on Deaths Due to Stress964 Words   |  4 Pagesstress itself. Stress is usually a â€Å"normal physical response to events that make you feel threatened or [that] upset your balance. (â€Å"Stress Symptoms, Signs, Causes.†). But too much stress causes stress-related diseases. To further prevent this, teens should be more social and also adults should be more helpful and understanding. If your stress gets out of hand, 7 parts of your body can be affected, included your heart, brain, nerves, and reproductive system. To be sick with a stress related diseaseRead MoreAnalysis Of Jean TwengeHave Smartphones Destroyed A Generation777 Words   |  4 Pagesgeneration and often wait to get jobs until after they graduate because they don’t need to physically get away from their parents to connect online with their friends. Twenge also makes the argument that iPhones are causing an increase in depression and anxiety rates among teenagers, making the point that there is a direct relationship between the time spent online to the likelihood of developing a risk factor for suicide. She presents a wide variety of graphs and charts in the article to prove this

Click to Get KFC Research proposal Solution on Opportunities

Question: Describe about the Research Proposal on Opportunities for Technology for KFC. Answer: Introduction Customer Relationship Management is an essential factor for the success of any restaurant chain business (Raab 2008). The proposal has been developed to conduct a research on Customer Relationship Management in KFC. The research aims to present technological opportunities that can be used to improve the performance of the front line employees in the company. The study will present several CRM theories and review the previous literature to develop the research questions and hypothesis. Furthermore, the proposal presents the proposed methodology and analysis that will be used in conducting the research. Hence, the objective of the study is to understand the importance of implementing technology development in improving the efficiency of the front line workers in a food chain business. Literature Review Introduction to Customer Relationship Management In the marketing literature, Customer Relationship Management (CRM) is one of the vital instruments to create a strong relationship with the target customers. The concept of CRM has been tactically applied concentrating on customer retention strategy. Through the identification of different integrated strategies, organisations have adopted modern technologies to build strong bonding with the customers for improved sales and services (Taylor and Barber 2016). Effective CRM practices have been intended to obtain customer loyalty in a competitive marketplace. For a food retail chain business such as KFC, the front-line staffs have to play major roles to satisfy the customers at the highest standard. By identifying the factors of customers retention, effective measures have to be put to CRM for a better outcome (Stock and Bednarek 2014). CRM as a Business Tool In marketing, Customer Relationship Management is one of the contributory factors to build up strong and healthy customer interaction. Modern technologies and latest communication methods have tremendously helped the organisations to create an effective communication channel with the customers (Wang and Feng 2012). For instance, improved IT based solution can be applied within the CRM to understand many issues and challenges on customer satisfaction. The front-line staffs of a business organisation can learn so much about the behaviour of the client based on the system (Kishor and Nagamani 2015). By developing database and customer management network, the CRM can establish suitable customer relationship to retain the loyal customers for the much longer time. Thus, the sales and profit margin of the firm can be boosted at a certain level (Malthouse et al. 2013). By identifying the actual requirement and needs from the services, modern technologies can help out the front-line subordina tes to determine the best approach to improve the services (Khodakarami and Chan 2014). In this way, better service approaches leave a great impression on the target customers converting them to the loyal customers. Also, effective technological efficiency can promote transparency in customer communication network developing better relationship standards. Role of Frontline subordinates Frontline subordinates have to deal with the customers in direct order. Hence, the role of the frontline staffs has become critical in CRM. Ruths demand resource model has featured how the customer-oriented behaviours of the frontline employees can make an impact on customer satisfaction (Fournier 2013). If the frontline subordinates have shown customer-oriented attitude, it will enhance the satisfaction level of the customers. The service efficiency of frontline employees can be improved using modern communication technology so that the rate of the incoming customers will be improved (Fagerstrm et al.2015). As significant customer satisfaction can lead to the growth of the business, qualified frontline employees will meet the demand of the customers in a sophisticated way (Brennan et al. 2014). Literature Gap The latest development in technology and management operations of CRM has provided significant services to the customers. In spite of modern technological applications, customers are not entirely satisfied with the services. Hence, the organisations have losing customers on a regular interval. Therefore, more research must be done to identify the reasons behind the disloyalty of the customers (Bitran et al. 2008). Along with that, the companies must figure out why the staffs have failed to meet the satisfaction level of the customers. The study will focus on the feedback of the client to understand the factors leading to customer dissatisfaction. Herein, the role of technology must be identified to solve the issues regarding CRM. Research Question It is important to identify the research questions to conduct proceed further with the analysis. The research questions that can be used in conducting the study on CRM in KFC are presented herein below: What are the technological opportunities that can be used to improve the efficiency of the front line staffs in customer interaction? What is the role of technology in CRM in improving the service quality in KFC? Can technology be used in improving the skills and knowledge of the front line staffs in KFC? How can we implement technology in improving the front line service quality of KFC? What changes are required in CRM strategy of KFC? Hypothesis Hypothesis is used to judge a statement that is further used to conduct the analysis in the research study. The hypothesis statements are presented herein below: H0: Technological opportunities can be used to improve the efficiency of the front line employees in KFC. H1: Technological opportunities are not effective in improving the efficiency of the front line employees in KFC. Proposed Methodology Research Design Research design presents the blueprint of the study that explains the methodology used in the study. To study the customer relationship management used by KFC to operate its front line staffs, there is a need to interact with employee and the customers of the company. The interaction will help to collect primary data that will be used in the study. The study will be conducted using qualitative approach because there is no need of statistical analysis to prove the use of technology in CRM improvement (Ketchen and Bergh 2014). The questionnaires used to collect data from the employees and customers are presented in appendix 1. Data Collection Data collection is an essential task of a research study. In this research, both primary and secondary data collection methods will be used to enhance the database for the analysis. The primary data collection method will be used to collect data from direct employees and customers of KFC to observe the current situation of CRM in the company. The primary data will be collected using questionnaires that are presented above. Furthermore, the secondary data collection method will be used to observe the prior theories and studies presented by various authors to improve the quality of the research (Welman, Kruger, Mitchell and Huysamen 2005). The secondary data will be used to conduct the literature review and present the research questions, hypothesis and methodology of the current research. Hence, the use of both types of data collection method is justified in the study. Sample Size Considering the entire population increases the burden of data collection. Hence, there is a need of sampling out a small population that can be easily used to collect the information for the study. It has been planned to collect primary data from around 50 customers and 10 employees of KFC. A random sampling technique will be used to choose the target population for collecting the primary data (Newman and Benz 2008). On the other hand, prospective sampling technique will be used to collect secondary data from the prior literature. Proposed Analysis The research will be conducted using qualitative analysis approach. The collected data will be converted into variables to conduct the qualitative analysis and present the research results in a descriptive manner. The findings of the study will be presented in a thematic manner to answer the research questions given above. It can be seen that with development of technology, different organisations has started implementing technological opportunities in training their employees and improving their quality of services. Hence, the qualitative study will help KFC to understand the current status in the market and develop proper strategies in enhancing the performance of the frontline staffs (Morsing and Beckmann 2006). Conclusion In order to conclude the research proposal, first of all, a brief review of the literature must be presented so that a detailed description of the role of the frontline employees can be identified in CRM. Moreover, modern IT solutions must be included within the CRM functions so that frontline employees can identify the best approaches and communication methods to deal with the customers. In this way, customer-oriented attitude can be helpful in gaining the loyalty of the target audience. Along with that, better and healthy customer interaction will also reduce customer grievances to a major extent. References Bitran, G.R., Ferrer, J.C. and Rocha e Oliveira, P., 2008. OM Forum-Managing Customer Experiences: Perspectives on the Temporal Aspects of Service Encounters.Manufacturing Service Operations Management,10(1), pp.61-83. Brennan, J.J., Siebert, W.H., Cerrone, M.C. and Williams, J.R., Buzztable, Inc., 2014.System for customer relationship management using wireless communication. U.S. Patent 8,897,810. Fagerstrm, A., Aksnes, D. and Arntzen, E., 2015. An Experimental Study of Intertemporal Choices: The Case of Customer Relationship Management.Managerial and Decision Economics. Fournier, S., 2013. Secrets of customer relationship management: its all about how you make them feel.Journal of Services Marketing. Ketchen, D. and Bergh, D., 2014.Research methodology in strategy and management. Amsterdam: Elsevier. Khodakarami, F. and Chan, Y.E., 2014. Exploring the role of customer relationship management (CRM) systems in customer knowledge creation.Information Management,51(1), pp.27-42. Kishor, N.R. and Nagamani, K., 2015. Customer relationship management in Indian Banking Sector.ACADEMICIA: An International Multidisciplinary Research Journal,5(7), pp.74-82. Malthouse, E.C., Haenlein, M., Skiera, B., Wege, E. and Zhang, M., 2013. Managing customer relationships in the social media era: introducing the social CRM house.Journal of Interactive Marketing,27(4), pp.270-280. Morsing, M. and Beckmann, S., 2006.Strategic CSR communication. Copenhagen: DJF Publishing. Newman, I. and Benz, C., 2008.Qualitative-quantitative research methodology. Carbondale, Ill.: Southern Illinois University Press. Raab, G., 2008.Customer relationship management. Aldershot, Hampshire, England: Gower. Stock, R.M. and Bednarek, M., 2014. As they sow, so shall they reap: customers influence on customer satisfaction at the customer interface.Journal of the Academy of Marketing Science,42(4), pp.400-414. Taylor, C. and Barber, N.A., 2016. How will my wine purchase decision be viewed by others?.Journal of Wine Research, pp.1-24. Wang, Y. and Feng, H., 2012. Customer relationship management capabilities: Measurement, antecedents and consequences.Management Decision,50(1), pp.115-129. Welman, C., Kruger, F., Mitchell, B. and Huysamen, G., 2005.Research methodology. Cape Town: Oxford University Press